Reporting fraud

Please refer to the quick reporting guide to determine the appropriate investigative authority for the type of fraud you wish to report.

General complaints

In many cases where a person loses money, it will not be a criminal, but a civil matter, particularly when a matter involves breaches of contract or non-payment of debts. Police cannot investigate civil matters. Police only investigate criminal matters in order to charge offenders and place evidence before a court. Civil action is the most appropriate method of recovering money and it is recommended a person consults with a legal practitioner if this is the case. If the complaint and supporting information supports a finding that a criminal offence may have been committed, then the matter will be referred for investigation.

To report a matter with police, it is useful to gather the following information:

Complainant details

  • Name
  • Age/date of birth
  • Address
  • Email address
  • Employment details
  • Company or business details

Summary of allegations

Provide a chronological summary of the events and activities which form the basis of your complaint. Include the time, date and place of any conversations or interaction with the suspect/s regarding the complaint and any other relevant issues.


Provide all known details of the suspect/s, including:

  • Full name (and any aliases)
  • Age/date of birth
  • Corporate titles, company names, business and trading names used by the suspect/s
  • Home and company addresses
  • Telephone numbers
  • Email addresses
  • Vehicle registration number (if applicable)


Provide details of any witnesses, including:

  • Name
  • Address
  • Email addresses
  • Phone number (work and home)
  • Brief summary why this person is a witness


Provide copies (copies only) of documents or exhibits which support the complaint. This may include, but not limited to, banking records, business records, receipts, contracts, invoices, internet content, emails, phone records, and audit reports (please see Check List).

Note: to prevent the loss of forensic evidence please ensure each exhibit is stored in a separate bag or sleeve.

Current/past action against suspect

Provide details of any disciplinary action or civil litigation taken against the suspect/s (pending or otherwise) and/or any other Government Agency or regulating body to which this matter has also been reported.

For further information and assistance contact:

For further information and assistance please contact your local police.