Telemarketing Scam or Fraud

Scammers are calling potential victims and are trying to trick them into believing that they represent Microsoft or another genuine service provider. The scammers are informing the victim that their computer is infected with a virus or is sending the scammer an error message. 

There are several variations of this scam, but generally the caller will claim they suspect your computer is infected and that they need remote access to check. If you allow them access, they will then pretend to run a scan and report that your computer is infected. The caller will then try to convince you to purchase anti-virus software straight away to remove the infection. The fee may be a one-off payment or an ongoing subscription.

There are many potential dangers. As well as losing money to the scammers by paying for a service that provides you no benefits, your personal and banking details are also at risk. If you give a scammers remote access to your computer, they can cause all sorts of mischief – including infecting your computer and acquiring your personal information.

If you receive a call like this, just hang up.

Protect yourself

  • If you receive a phone call out of the blue from someone about your computer system’s security status, hang up.
  • NEVER give a stranger remote access to your computer.
  • Do not give out your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
  • Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.
  • If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.


You can report a scam to the ACCC via the report a scam page on SCAMwatch.

SUPPORT:For assistance and counselling services please go to ScamNet - Help for Victims. If you need to speak to someone urgently call Lifeline on 13 11 14.