National Police Certificates FAQs

Q:

What is a National Police Certificate?

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When do I need a National Police Certificate?

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How much does a National Police Certificate cost?

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How long will it take to process my National Police Certificate application?

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How can I check the progress of my National Police Certificate?

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How long is a National Police Certificate valid?

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Who can apply for a WA Police National Police Certificate?

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How do I apply for a National Police Certificate?

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Can I apply online or via email?

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Can I apply at a WA Police station?

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Why is Australia Post accepting National Police Certificate applications and not police stations?

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Can I make an application on behalf of someone else (family member, employee etc.)?

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Will staff at Australia Post outlets see my Criminal Record?

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Where can I obtain an application form?

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There are no application forms in my local Australia Post Outlet, what do I do?

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How do I apply for a National Police Certificate while overseas?

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Can I apply for a National Police Certificate via WA Police while interstate?

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What are acceptable types of identification?

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I am unable to meet the 100 point ID requirements to make an application, what do I do?

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I live more than 100 km from my local Australia Post Outlet, how do I apply?

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I need my Criminal record for Court, do I use a National Police Certificate?

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How do I obtain my Traffic Convictions?

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What do I do if I change my address before receiving my National Police Certificate?

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In what form will results be provided?

Q:

What security features are included in a National Police Certificate?

Q:

What is included in a National Police Certificate?

Q:

How do I dispute information contained on a National Police Certificate?

Q:

I have received my certificate but my name/date of birth is incorrect?

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I have received my certificate however it has been damaged in the post, how do I arrange a replacement?

Q:

I have made an online application through an external service provider (not WA Police). How do I follow up on the progress of my application?

Q:

Can I prioritise my National Police Certificate application?

Q:

Where will my National Police Certificate be sent?

Q:

I am a Mononymous (single name) applicant, how do I complete the application form?

Q:

Can I have my conviction record destroyed/expunged?

Q: What is a National Police Certificate?

A National Police Certificate (NPC) is a document that lists an individual's disclosable court outcomes and pending charges sourced from the databases of all Australian police jurisdictions.

Certain convictions, such as spent or juvenile convictions, may not be disclosed on a NPC in accordance with the legislation and policies of the various police jurisdictions.

National Police Certificates are commonly used for employment or licensing purposes. You should check with your employer or licensing body to confirm that a National Police Certificate is appropriate as some employers and licensing bodies use alternative screening processes.

Q: When do I need a National Police Certificate?

National Police Certificates are commonly used for employment or licensing purposes. You should check with your employer or licensing body to confirm that a National Police Certificate is appropriate as some employers and licensing bodies use alternative screening processes.

Q: How much does a National Police Certificate cost?

Current fees can be viewed here. There are no discounts or concessions available.

Q: How long will it take to process my National Police Certificate application?

For online applications that require no further investigation, a National Police Certificate can be delivered in minutes. You will be notified if your application is referred for investigation.

For in person applications or those which require postage, a National Police Certificate is delivered within 5-10 working days depending on postage times.

If any application requires further investigation; confirmation of identity, common names, licenses or permits or other information from contact with police, it may take up to 15 working days to produce a National Police Certificate.If your application was made more than 15 working days ago and you would like to enquire as to the progress, please contact us.

Please Note: WA Police cannot reissue a National Police Certificate over 3 months old. If you haven’t received your National Police Certificate after 15 days contact us immediately.

Q: How can I check the progress of my National Police Certificate?

You should allow for 15 working days before contacting us about the progress of your application. After this period you may contact us via the online form.

WA Police aim to provide a response within a single working day period. Depending on the details of your enquiry, WA Police may need more time to conduct a proper investigation however you will be contacted and informed if this is the case.

The timeframe for a National Police Certificate is rarely more than the 15 working day period. WA Police cannot reissue a National Police Certificate over 3 months old. If you haven't received your National Police Certificate after 15 days contact us immediately.

Q: How long is a National Police Certificate valid?

A National Police Certificate is current as of the date of issue therefore WA Police imposes no period of validity; it is up to employers and organisations to determine the currency of a National Police Certificate that they will accept.

Please Note: WA Police cannot reissue a National Police Certificate over 3 months old. If you haven’t received your National Police Certificate after 15 days contact us immediately.

Q: Who can apply for a WA Police National Police Certificate?

Any individual living or working in Western Australia can apply for a National Police Certificate. There are no specific restrictions except the ability to meet the application criteria. Applicants less than 15 years of age will need to have a parent/guardian sign their consent at the time of application.

Q: How do I apply for a National Police Certificate?

You can apply for a National Police Certificate either online or in person.

To apply online you can click here. Online applications require online payment, ID verification and you will be asked to sign up for a My Post Digital Mail account.

To apply in person you must attend a participating Australia Post outlet and present sufficient proof of identity, a completed application form and pay the application fee.

Q: Can I apply online?

Yes, you can apply online here.

Q: Can I apply at a WA Police station?

No. Applicants can only apply for a National Police Certificate at a participating Australia Post outlets or online.

Q: Why is Australia Post accepting National Police Certificate applications and not police stations?

Australia Post offers more convenience for most people with over 335 participating Australia Post outlets in Western Australia. This also provides efficiencies at police stations to facilitate a greater focus on local policing activities.

If you are in a remote area and unable to travel to a post office please contact us to arrange an alternative process.

Q: Can I make an application on behalf of someone else (family member, employee etc.)?

No. The applicant must complete the application and provide consent for the WA Police to produce a National Police Certificate.

Q: Will staff at Australia Post outlets see my Criminal Record?

No. Australia Post outlets process your National Police Certificate application but are not involved in the screening process. This is conducted by the Australian Criminal Intelligence Commission and WA Police. Your personal information is always treated with strict confidentiality.

Q: Where can I obtain an application form?

National Police Certificate application forms are available at participating Australia Post outlets or an application can be made online.

Q: There are no application forms in my local Australia Post Outlet, what do I do?

You can use the online application form. If you are unable to complete the ID verification or online payment you will be able to print the application form and attend an Australia Post Outlet.

Q: How do I apply for a National Police Certificate while overseas?

You can use the online application form or contact the Australian Federal Police (AFP). Information on applying for a National Police Certificate via the AFP is available from www.afp.gov.au.

Q: Can I apply for a National Police Certificate via WA Police while interstate?

No. The WA Police National Police Certificates are issued in accordance with Western Australian laws and as such are only suitable for people in Western Australia. You will need to apply for a National Police Certificate through the police within the state or territory that you are staying. Contact your local police for more information.

Q: What are acceptable types of identification?

Applicants must provide suitable proof of identity; this is based on a 100-point identity check. You must provide original proof of identity, copies will not be accepted. The table below provides a guide.

* Indicates ID documents that are acceptable via online applications. If you are unable to meet the identity requirements, you can contact us and depending on your circumstances the WA Police may be able to make an alternate arrangement.

Primary documents

ID documents Points
Full Australian Birth Certificate* 70
Australian Citizenship Certificate* 70
Australian Passport (current or expired within last 2 years)* 70
International Passport 70

Secondary documents

Only 1 secondary ID document will attract 40 points, subsequent secondary ID will attract 25 points per item.

Secondary ID with a photo will be accepted as primary ID but only attract the points listed in this table.

ID documents Points
Australian Photo Drivers Licence* 40 or 25
Australian Photo Firearms Licence 40 or 25
State or Federal Government Employee Photo Id 40 or 25
Centrelink or Social Security Card 40 or 25
Dept. of Veteran's Affairs Card 40 or 25
Tertiary Education Institution Photo Id 40 or 25
Australian Learner's Permit 40 or 25
Medicare Card* 25
Property Lease or Rental Agreement 25
Council or Shire rates notice 25
Property insurance papers 25
Utilities bill (power / phone / mobile / water / gas) 25
Motor vehicle Registration or Insurance 25
Professional or Trade association Card 25
Debit or Credit card's (bankcard, ATM card, visa card, mastercard, etc) 25
Passbook or Statement from Financial Institution 25

A change of name document, such as Marriage Certificate, Divorce Papers, Change of Name Certificate, is required if your ID is in multiple names. Please Note: This document will not contribute to the points score.

Q: I am unable to meet the 100 point ID requirements to make an application, what do I do?

If you are unable to meet the identity requirements, you can contact us and depending on your circumstances the WA Police may be able to make an alternate arrangement.

Q: I live more than 100 km from my local Australia Post Outlet, how do I apply?

You can make an application online.

If you are unable to make an online application and live more than 100 km away from the nearest Australia Post Outlet, contact us to make an alternate arrangement.

Q: I need my Criminal record for Court, do I use a National Police Certificate?

No. A National Police Certificate is not suitable for court purposes as it only lists disclosable court outcomes and pending charges. You should seek independent legal advice if you require your criminal record for court. Production of your criminal record may be facilitated via summons, subpoena or disclosure rules depending on the type of court proceeding.

Q: How do I obtain my Traffic Convictions?

A National Police Certificate lists ALL disclosable court outcomes and pending charges, this includes WA traffic convictions.

To obtain a copy of traffic infringements, you need to apply for a Record of Traffic Infringement Notice. You must apply in person at your local police station or the WA Police, Information Release Centre and provide suitable identification.

Q: What do I do if I change my address before receiving my National Police Certificate?

You will need to lodge a "change of address notification" with Australia Post as duplicate National Police Certificates will not be issued. Click the following link for more information about redirecting your mail.

Q: In what form will results be provided?

If you have made an online application and have no disclosable court outcomes or pending charges, you will receive an electronic National Police Certificate sent to your My Post digital Mailbox.

If you have applied in person, elected to have a hardcopy certificate or have disclosable court outcomes and/or pending charges, your National Police Certificate will be posted to your nominated address. The physical National Police Certificate is a document produced on security paper with a number of inbuilt security features.

Q: What security features are included in a National Police Certificate?

The online National Police Certificate can be viewed on the My Post Digital Mailbox or printed. The printed certificate does not contain the security features that the physical certificate does. The printed electronic certificate will have a barcode (or QR code) which can be verified by scanning it using the Australia Post app.

It is advised that employers/licensing bodies verify the printed electronic certificate as per the instructions on the application form.

The physical National Police Certificate contains a number of inbuilt security features:

  • A watermark consisting of multiple images of a padlock with two keys which is visible when held up to the light;

  • Fluorescent tricolour threads on both sides of the document glow blue, yellow and red when held under ultra violet light;

  • A border to the right of the police logos on the front of the document is printed in MICROTYPE which can be read when viewed under magnification;

  • Images on the front are printed in heat sensitive ink and, when moderate heat or friction is applied, they will fade or disappear momentarily; and

  • Images printed in fluorescent ink and will glow yellow when viewed under ultra violet light.

It is advised that employers/licensing bodies always ask to see the original certificate. 

If you have suspicion that a document may have been altered or any of these security features is not present please contact us immediately.

Q: What is included in a National Police Certificate?

A National Police Certificate lists your disclosable court outcomes and pending charges, this includes traffic and interstate matters. The certificate will not include any restricted court outcomes, such as spent certain juvenile convictions.

The information on a certificate is generally limited to prosecutions initiated by police. Some offences which are prosecuted by non-police organisations may not be included in the National Police Certificate.

Q: How do I dispute information contained on a National Police Certificate?

Applicants who wish to dispute information recorded on their National Police Certificate should write to WA Police, Information Release Centre, Locked Bag 35, Perth Business Centre, WA, 6849, or contact us here.

Applicants must specify the offences or information in dispute and be prepared to provide comparison fingerprints. We will notify applicants in writing if comparison fingerprints are required. No fee will be charged and fingerprints will be destroyed upon resolution of the dispute.

Q: I have received my certificate but my name/date of birth is incorrect?

It is recommended that you verify the contents of your National Police Certificate as soon as it is received to ensure that all details are correct. If there is an error with the spelling of your name or your date of birth, please retain the certificate and contact us immediately.

WA Police can amend and reissue your certificate up to 3 months from the date of your application. Please note that the new certificate will retain the same reference number and the original date of issue.

Q: I have received my certificate however it has been damaged in the post, how do I arrange a replacement?

WA Police will reissue a damaged certificate providing that the original is returned to WA Police. To do this please contact us and a replacement of your certificate can be arranged.

Please note, the WA Police can only reissue your certificate within 3 months from the date of your application. The new certificate will retain the same reference number and the original date of issue.

Q: I have made an online application through an external service provider (not WA Police). How do I follow up on the progress of my application?

The WA Police offer the National Police Certificate through Australia Post only. Any other service is not conducted by WA Police and as such the WA Police are unable to provide any information in relation to the application or its progress.

It is recommended that you contact the service provider to whom your application was submitted.

Q: Can I prioritise my National Police Certificate application?

No, the WA Police does not prioritise National Police Certificate applications. For information on timeframes please see FAQ How long will it take to process my National Police Certificate application?

Q: Where will my National Police Certificate be sent?

Electronic certificates will be sent to your My Post Digital Mailbox.
Hardcopy certificates will be sent to the postal address nominated on your application.

Q: I am a Mononymous (single name) applicant, how do I complete the application form?

Individuals who are known by a single name, or who do not have both a family/surname and a given name are known as single name applicants.

When completing a National Police Certificate application, it is important that single applicants must tick the Single name only box.

Q: Can I have my conviction record destroyed/expunged?

No. There is no obligation for WA Police to destroy any conviction record information at any time. However, you may be eligible to apply for a spent conviction. Having a conviction declared spent effectively limits the disclosure of that conviction. For example, a conviction which has been spent is not listed on a National Police Certificate.

For a conviction to be eligible to be declared spent, the conviction in question must be over 10 years old. In addition, the most recent conviction (which includes traffic and interstate matters) must be over ten years old or have a fine of less than $500.

A National Police Certificate application incorporates a request for WA Police to spend any eligible WA Convictions. Alternatively, a separate, spent conviction application form can be submitted. For more information please visit the Spending a Conviction FAQs page.